I want you to love JOANNA BLEIN & FEEL GOOD COUTURE™ pieces as much as I am. If this isn’t a case, you can return the garment at the latest thirty (30) days after you’ve received your order without having to provide any reasons. Once this period has expired, I will not be able to accept the return and to offer you a refund anymore, unless the product is damaged or defective according to these T&C and applicable law.
To return a purchase, please send an email to the Customer Happiness Team (firstname.lastname@example.org). I will send you a pre-paid return shipping label and the relevant return instructions. Please make sure you use the pre-paid return shipping label for returning the parcel.
I’ll inspect each returned item to ensure that it has not been used, washed or altered, is in the same condition as you received it and complete with the original packaging and tags. If all the above-mentioned conditions are met, we will be happy to refund you the value of the returned item(s) (not including custom fees, if you paid any), to your credit card or other method of payment used for the transaction. Each reimbursement will be made without undue delay, and in any case within 30 days.
If you wish to exchange your item for an identical product in a different size or color, or for an alternative product, we suggest that you return it for a store credit and purchase the new item separately (subject to product availability).
DEFFECTIVE OR DAMAGED PRODUCT RETURN
I take all reasonable care to make sure that my products arrive to you in the best conditions. Unfortunately, problems may occur during transportation, or an item may present production defects that went unnoticed before shipping. For the avoidance of doubt, an item shall be considered defective if not as described on the Website, not fit for usual purpose, or not of satisfactory quality and performance.
If your order arrived damaged or is defective, please send an email to the Customer Happiness Team (email@example.com) with the following information:
- Order and item reference, if available
- Description + full color pictures of any damages/defects (please make sure that pictures are as detailed and clear as possible to show any damaged part or defect)
- Your contact details
- Whether you wish to be refunded of the value of the item and the original shipping costs or, if possible, to have the item replaced or repaired.
After processing your demand in the best delays, I will send you a pre-paid return shipping label and the relevant return instructions for the damaged or defective item. In case of refund, the refunded amount will be credited to your credit card or other method of payment used for the transaction without undue delay.
In the event of a replacement/reparation, I will email you the tracking number of your replaced/repaired item as soon as available.
For more information, email me at firstname.lastname@example.org